Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be in the same condition that you received it, unused, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, contact us at getvibefitsupport@gmail.com. Please do not return your order to the original shipping warehouse or any address shown on the package. We will provide the correct return address and instructions after approving your request.

Items returned without prior authorization will not be accepted.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect. Original shipping charges, if any, are non-refundable.

You can always contact us with return questions at getvibefitsupport@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is damaged, defective, or incorrect. Please include your order number and clear photos or videos of the issue so we can evaluate it and provide an appropriate solution.

Customers are responsible for return shipping costs for change-of-mind returns. For damaged, defective, incorrect, or missing items, please contact us with photo or video evidence so we can arrange a refund or replacement at no additional cost.

Exceptions and Non-Returnable Items

Gift cards and items clearly marked as Final Sale cannot be returned. Please contact us if you have questions about whether your order is eligible for return.

Exchanges

The fastest way to receive a different product or color is to return the original item. Once the return has been approved, you may place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If an order is shipped to the European Union, customers generally have the right to cancel or return it within 14 days of receiving the goods, subject to applicable exceptions. The item must be returned unused, in its original condition and packaging, together with proof of purchase. EU distance-selling rules provide a statutory 14-day withdrawal period for many online purchases.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at getvibefitsupport@gmail.com.